During the period from midnight Thursday, February 25 to Friday, February 26, 2016, 8:45am AEST you may have placed an order through our online system for Kincrome products. Unfortunately a genuine error has occurred with the advertising of these products on the website during this time. We sincerely apologise for this error, which is currently being investigated. All sales made during this period for these products cannot be honoured. We are in the process of refunding your purchase in full. It will depend on your bank as to how long this process will take however this will usually occur within 3-5 working days.